Hi all -

I'm posting here out of desperation. I have a reseller account on
Page-Zone that I use for a handful of very simple vanity sites. Like
one page each, 10 visitors a month, woohoo. I've had the account for
a few years, although honestly I haven't used it much until the last
year or so.

I've got a technical problem that requires that I get some support
from Page-Zone, and that's where I've been stuck for a week now.

I've searched this newsgroup and seen the commentary about how Jim
Snape (PZ admin) discovered in January that his servers weren't being
maintained properly, and since then has been up to his nose in re-
work. I've seen posts from people leaving PZ. But I also know that
frequently you'll see negative posts in these web forums when in
general everything is OK.

Alas, for me it is pretty bad. I can't get into a site that I just
set up two weeks ago. I can't get into the [new] trouble ticketing
system because the registration process goes nowhere. I can't even
LOOK at the trouble ticket queue. I can't register in their customer
forum system (same problem) and I can't even LOOK at the forums
because I'm not registered. I found two phone numbers and there's no
answer at both.

Can anyone help me get their attention? I so so so much do NOT want
to have to migrate my sites to another provider.

- Chris

chris-EMAIL REMOVED altered the spacetime fabric by disgorging
news:EMAIL REMOVED ps.com:

> Hi all -
>
> I'm posting here out of desperation. I have a reseller account on
> Page-Zone that I use for a handful of very simple vanity sites. Like
> one page each, 10 visitors a month, woohoo. I've had the account for
> a few years, although honestly I haven't used it much until the last
> year or so.
>
> I've got a technical problem that requires that I get some support
> from Page-Zone, and that's where I've been stuck for a week now.
>
> I've searched this newsgroup and seen the commentary about how Jim
> Snape (PZ admin) discovered in January that his servers weren't being
> maintained properly, and since then has been up to his nose in re-
> work. I've seen posts from people leaving PZ. But I also know that
> frequently you'll see negative posts in these web forums when in
> general everything is OK.
>
> Alas, for me it is pretty bad. I can't get into a site that I just
> set up two weeks ago. I can't get into the [new] trouble ticketing
> system because the registration process goes nowhere. I can't even
> LOOK at the trouble ticket queue. I can't register in their customer
> forum system (same problem) and I can't even LOOK at the forums
> because I'm not registered. I found two phone numbers and there's no
> answer at both.
>
> Can anyone help me get their attention? I so so so much do NOT want
> to have to migrate my sites to another provider.

Alas, what you've just described above is *precisely* why you should be
looking at migrating your sites to another provider.



--
Marc Bissonnette
Looking for a new ISP? http://www.canadianisp.com
Largest ISP comparison site across Canada.

chris-EMAIL REMOVED wrote:

> I've searched this newsgroup and seen the commentary about how Jim
> Snape (PZ admin) discovered in January that his servers weren't being
> maintained properly,

It was several months before that.

> and since then has been up to his nose in re-work.

I was hoping, for Jim' sake, that the dust had settled by now.

> Alas, for me it is pretty bad. I can't get into a site that I just
> set up two weeks ago. I can't get into the [new] trouble ticketing
> system because the registration process goes nowhere. I can't even
> LOOK at the trouble ticket queue. I can't register in their customer
> forum system (same problem) and I can't even LOOK at the forums
> because I'm not registered. I found two phone numbers and there's no
> answer at both.

So, the dust hasn't settled yet.

> Can anyone help me get their attention?

You have exhausted all of the methods I am aware of.

> I so so so much do NOT want
> to have to migrate my sites to another provider.

Agreeing with Marc. There are enough good hosts out there that you
shouldn't have to deal with the problems you are dealing with. The
process of moving your sites may be easier than the process of working
things out at Page-Zone.

Scott Bryce wrote:
> chris-EMAIL REMOVED wrote:
>
>> I've searched this newsgroup and seen the commentary about how Jim
>> Snape (PZ admin) discovered in January that his servers weren't being
>> maintained properly,
>
> It was several months before that.
>
>> and since then has been up to his nose in re-work.
>
> I was hoping, for Jim' sake, that the dust had settled by now.

I didn't even get a reply when I tried to cancel my account via email a
couple months ado. I'll just refuse the next charge on my credit card.
They're making things ugly, not me.

> Agreeing with Marc. There are enough good hosts out there that you
> shouldn't have to deal with the problems you are dealing with. The
> process of moving your sites may be easier than the process of working
> things out at Page-Zone.

There doesn't seem to *be* a process of working things out there.


--
Blinky RLU 297263
Killing all posts from Google Groups
The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

Blinky the Shark wrote:

> I didn't even get a reply when I tried to cancel my account via email a
> couple months ado. I'll just refuse the next charge on my credit card.

I have a former client I had set up at Page-Zone. He recently moved to
another host. He wound up doing the same thing.

> They're making things ugly, not me.

That is sad. When I left (or was asked to leave. I was using up too many
resources. I was already looking for a new host.) Jim refunded me the
unused portion of the last month I had paid for. I didn't think it was
necessary. I never had a problem with Page-Zone when it came to money.

Scott Bryce wrote:
> Blinky the Shark wrote:
>
>> I didn't even get a reply when I tried to cancel my account via email
>> a couple months ado. I'll just refuse the next charge on my credit
>> card.
>
> I have a former client I had set up at Page-Zone. He recently moved to
> another host. He wound up doing the same thing.
>
>> They're making things ugly, not me.
>
> That is sad. When I left (or was asked to leave. I was using up too
> many resources. I was already looking for a new host.) Jim refunded me
> the unused portion of the last month I had paid for. I didn't think it
> was necessary. I never had a problem with Page-Zone when it came to
> money.

I requested cancelation and refund, if possible, of the time (four or
five months, I think) I was paid ahead. I didn't even get a
confirmation on the cancelation.

Page-Zone is another example of why it's good not to register and
host at the same place.


--
Blinky RLU 297263
Killing all posts from Google Groups
The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

On Apr 2, 11:17 pm, Blinky the Shark <no.s...@box.invalid> wrote:
> Scott Bryce wrote:
> > Blinky the Shark wrote:
>
> >> I didn't even get a reply when I tried to cancel my account via email
> >> a couple months ado. I'll just refuse the next charge on my credit
> >> card.
>
> > I have a former client I had set up atPage-Zone. He recently moved to
> > another host. He wound up doing the same thing.
>
> >> They're making things ugly, not me.
>
> > That is sad. When I left (or was asked to leave. I was using up too
> > many resources. I was already looking for a new host.) Jim refunded me
> > the unused portion of the last month I had paid for. I didn't think it
> > was necessary. I never had a problem withPage-Zonewhen it came to
> > money.
>
> I requested cancelation and refund, if possible, of the time (four or
> five months, I think) I was paid ahead. I didn't even get a
> confirmation on the cancelation.
>
> Page-Zoneis another example of why it's good not to register and
> host at the same place.
>
> --
> Blinky RLU 297263
> Killing all posts from Google Groups
> The Usenet Improvement Project:http://blinkynet.net/comp/uip5.html- Hide quoted text -
>
> - Show quoted text -

I've never heard of anyone not getting a refund that didn't ask, and
I've been with page-zone about 8 years. Anyone that has asked for a
refund in the history of my company has received it. We've even had
people (in this group!) who have asked for a refund on the remaining
months, got it, then did a chargeback on the whole year. And anyone
that has conducted their life perfectly without error ever, continue
to criticize page-zone all you like. Those that aren't perfect, move
on... talk about the next company that had a problem. Most - by the
vast majority of page-zone customers are perfectly happy, and have
been with us for many years and will continue to be. The customers
with the most problem are the ones that need help troubleshooting
code, which we do not do. We provide the uptime, for a great price -
you provide the code. Period. Blinky, if I remember right, that was
your problem, and even after the site was moved to your new host, the
problem remained. Ifthey helped you fix it all the better, we don't
never have and have it spelled out in the terms of service.

EMAIL REMOVED wrote:
> On Apr 2, 11:17 pm, Blinky the Shark <no.s...@box.invalid> wrote:
>>
>>I requested cancelation and refund, if possible, of the time (four or
>>five months, I think) I was paid ahead. I didn't even get a
>>confirmation on the cancelation.
>>
>>Page-Zoneis another example of why it's good not to register and
>>host at the same place.
>>
>>--
>>Blinky RLU 297263
>>Killing all posts from Google Groups

Gonna make it hard for you, the anonymous, putative PageZoner to get
your message across, if nobody outside of GG replies to your post. Oops!


>
> I've never heard of anyone not getting a refund that didn't ask,
Omit one ------------------ ^^^ --------------------- ^^^

Not that I'm perfect myself... :-)

> And anyone
> that has conducted their life perfectly without error ever, continue
> to criticize page-zone all you like. Those that aren't perfect, move
> on... talk about the next company that had a problem.

Moving on now.

--
John

On Apr 3, 10:06 am, John Hosking <J...@DELETE.Hosking.name.INVALID>
wrote:
> m...@page-zone.com wrote:
> > On Apr 2, 11:17 pm, Blinky the Shark <no.s...@box.invalid> wrote:
>
> >>I requested cancelation and refund, if possible, of the time (four or
> >>five months, I think) I was paid ahead. I didn't even get a
> >>confirmation on the cancelation.
>
> >>Page-Zoneis another example of why it's good not to register and
> >>host at the same place.
>
> >>--
> >>Blinky RLU 297263
> >>Killing all posts from Google Groups
>
> Gonna make it hard for you, the anonymous, putative PageZoner to get
> your message across, if nobody outside of GG replies to your post. Oops!
>
>
>
> > I've never heard of anyone not getting a refund that didn't ask,
>
> Omit one ------------------ ^^^ --------------------- ^^^
>
> Not that I'm perfect myself... :-)
>
> > And anyone
> > that has conducted their life perfectly without error ever, continue
> > to criticize page-zone all you like. Those that aren't perfect, move
> > on... talk about the next company that had a problem.
>
> Moving on now.
>
> --
> John

Something like a 3rd of all posts (like this one) come from GG these
days. Blinky is a fool.

"SpaceGirl" <EMAIL REMOVED> wrote in message
news:EMAIL REMOVED oups.com...
>
> Something like a 3rd of all posts (like this one) come from GG these
> days. Blinky is a fool.
>

We hear it from the horses mouth?