saz wrote:
> In article <EMAIL REMOVED. com>,
> EMAIL REMOVED says...
>> On Apr 2, 11:17 pm, Blinky the Shark <no.s...@box.invalid> wrote:
>> > Scott Bryce wrote:
>> > > Blinky the Shark wrote:
>> >
>> > >> I didn't even get a reply when I tried to cancel my account via email
>> > >> a couple months ado. I'll just refuse the next charge on my credit
>> > >> card.
>> >
>> > > I have a former client I had set up atPage-Zone. He recently moved to
>> > > another host. He wound up doing the same thing.
>> >
>> > >> They're making things ugly, not me.
>> >
>> > > That is sad. When I left (or was asked to leave. I was using up too
>> > > many resources. I was already looking for a new host.) Jim refunded me
>> > > the unused portion of the last month I had paid for. I didn't think it
>> > > was necessary. I never had a problem withPage-Zonewhen it came to
>> > > money.
>> >
>> > I requested cancelation and refund, if possible, of the time (four or
>> > five months, I think) I was paid ahead. I didn't even get a
>> > confirmation on the cancelation.
>> >
>> > Page-Zoneis another example of why it's good not to register and
>> > host at the same place.
>> >
>> > --
>> > Blinky RLU 297263
>> > Killing all posts from Google Groups
>> > The Usenet Improvement Project:http://blinkynet.net/comp/uip5.html- Hide quoted text -
>> >
>> > - Show quoted text -
>>
>> I've never heard of anyone not getting a refund that didn't ask, and

Of course not. I'm sure you *don't* give refunds to people that don't
ask. Or did you mean something else, there?

Anyway, now you have: I asked and was ignored, not even getting a
confirmation of the cancelation.

>> I've been with page-zone about 8 years. Anyone that has asked for a
>> refund in the history of my company has received it. We've even had

Where's my refund, then? Where's the courtesy of even confirming that
you have closed my account?

>> people (in this group!) who have asked for a refund on the remaining
>> months, got it, then did a chargeback on the whole year. And anyone
>> that has conducted their life perfectly without error ever, continue
>> to criticize page-zone all you like. Those that aren't perfect, move
>> on... talk about the next company that had a problem. Most - by the
>> vast majority of page-zone customers are perfectly happy, and have
>> been with us for many years and will continue to be. The customers
>> with the most problem are the ones that need help troubleshooting
>> code, which we do not do. We provide the uptime, for a great price -
>> you provide the code. Period. Blinky, if I remember right, that was
>> your problem, and even after the site was moved to your new host, the
>> problem remained. Ifthey helped you fix it all the better, we don't
>> never have and have it spelled out in the terms of service.
>
> In Jim's defense - I had prepaid the whole year and politely asked for a
> refund of my unused portion when I left last December. 9 months of
> unused service was credited back to my card within 48 hours.

You got lucky. I repeat: I emailed them with a request for
cancellation, and refund if possible, and never heard from them (or saw a
credit). All I can report is the facts in my case.

In our small survey of two samples, they're batting .500.

--
Blinky RLU 297263
Killing all posts from Google Groups
The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

Blinky the Shark wrote:

> Apparently I shouldn't have asked, then. Your way worked.

Alright then, here is the trick...

Inadvertently leave a bug in one of your scripts that sends it into an
endless loop periodically. When Jim notices that you are eating up 98%
of the CPU, he will ask you to move your site and offer you a refund on
the unused portion of your hosting.

To make this work, you need to know where you are going to move your
site before he asks you to move it. It also helps to get Jim on the
phone during the move, so he can tell you which script has the bug.

I had crashed the MySql server two months earlier, and should have moved
the site then. Had I done so, I would have probably found myself in the
same situation you are in in regards to a refund. Since I was only
paying $10.00 per month, I don't think I would have bothered to ask.

Scott Bryce wrote:
> chris-EMAIL REMOVED wrote:
>
>> Trouble ticket filed, problem fixed within an hour. In my book, Page
>> Zone is aaaaallright.
>
> I found Jim to be reliable, when you could get through to him. Most of
> the time I was at Page-Zone, this wasn't a problem. Recently it has been
> a problem. Hopefully Jim can work things out so that it will again not
> be a problem.

And it was "recently" that I gave up. Late January. I just found my
email to them requesting cancellation and - if possible - refund.


--
Blinky RLU 297263
Killing all posts from Google Groups
The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

Scott Bryce wrote:
> Blinky the Shark wrote:
>
>> Apparently I shouldn't have asked, then. Your way worked.
>
> Alright then, here is the trick...
>
> Inadvertently leave a bug in one of your scripts that sends it into an
> endless loop periodically. When Jim notices that you are eating up 98%
> of the CPU, he will ask you to move your site and offer you a refund on
> the unused portion of your hosting.
>
> To make this work, you need to know where you are going to move your
> site before he asks you to move it. It also helps to get Jim on the
> phone during the move, so he can tell you which script has the bug.
>
> I had crashed the MySql server two months earlier, and should have moved
> the site then. Had I done so, I would have probably found myself in the
> same situation you are in in regards to a refund. Since I was only
> paying $10.00 per month, I don't think I would have bothered to ask.

I'd have thought this (excerpted from my email) would've worked:

-------------->%-------------------

I want to cancel my account. I've already moved my DNS pointers to my
new host.

I waited with you through all of the days-of-downtime server "upgrades"
this winter. Now there seems to be a serious issue with PHP. I wrote
a ticket on that. Nothing has changed.

PLEASE just let me out.

If you do have a prorated refund policy, that would be great -- I think
I just resubscribed for six months in December.

------------->%--------------------


--
Blinky RLU 297263
Killing all posts from Google Groups
The Usenet Improvement Project: http://blinkynet.net/comp/uip5.html

On Apr 3, 3:39 pm, Blinky the Shark <no.s...@box.invalid> wrote:
> Scott Bryce wrote:
> > Blinky the Shark wrote:
>
> >> Apparently I shouldn't have asked, then. Your way worked.
>
> > Alright then, here is the trick...
>
> > Inadvertently leave a bug in one of your scripts that sends it into an
> > endless loop periodically. When Jim notices that you are eating up 98%
> > of the CPU, he will ask you to move your site and offer you a refund on
> > the unused portion of your hosting.
>
> > To make this work, you need to know where you are going to move your
> > site before he asks you to move it. It also helps to get Jim on the
> > phone during the move, so he can tell you which script has the bug.
>
> > I had crashed the MySql server two months earlier, and should have moved
> > the site then. Had I done so, I would have probably found myself in the
> > same situation you are in in regards to a refund. Since I was only
> > paying $10.00 per month, I don't think I would have bothered to ask.
>
> I'd have thought this (excerpted from my email) would've worked:
>
> -------------->%-------------------
>
> I want to cancel my account. I've already moved my DNS pointers to my
> new host.
>
> I waited with you through all of the days-of-downtime server "upgrades"
> this winter. Now there seems to be a serious issue with PHP. I wrote
> a ticket on that. Nothing has changed.
>
> PLEASE just let me out.
>
> If you do have a prorated refund policy, that would be great -- I think
> I just resubscribed for six months in December.
>
> ------------->%--------------------
>
> --
> Blinky RLU 297263
> Killing all posts from Google Groups
> The Usenet Improvement Project:http://blinkynet.net/comp/uip5.html- Hide quoted text -
>
> - Show quoted text -

Hmm... wonder why my reply didn't propogate. This seems to be the last
message, but I'll repeat it even though you killfile google.

You might have THOUGHT an email to us would cancel an account but it
won't. And an email with nothing in it which says your domain or
username especially won't get an account canceled. Some hosts might do
it that way, but we don't. Read the terms of service page
http://www.page-zone.com/tos.html in the section marked canceling an
account. Did you follow the terms of service? If the answer is no,
don't run around libeling us in public for your own mistakes. We
always admit to our mistakes, and have made some. And have admitted to
them most times to the detriment of our customer base, but are in this
for the enjoyment FIRST and LAST, and before this were into web design
for the enjoyment, until it bacame no fun. And all of the server
upgrades and moving were for the betterment of our customers. It would
have been alot easier to do what some hosts do and sell them off, and
while its too bad you had some coding problem which caused you to
cancel, and that coding problem followed the site to your new "great"
host ( I checked and the site was dog slow after it was resolving to a
new IP, the night you were bitching about it in our forum blaming our
server) and you don't know how to read a terms of service and follow
the ONE STEP hoop we make you jump through, it isn't a reason to run
around blaming us for it all. We are to blame for the shit *** server
you WAS on in Atlanta and our mistake was not starting out with
company owned servers to begin with, But at the time never thought it
would grow from one reseller account at McHost.com to 25 servers in
two years. The new servers run great 99.9% of the time. They are still
mechanical devices and have problems on rare occasions but absolutely
nothing like the old ones, and hosting sites is once again fun. So
head on over to our site, follow the terms of service and get your
refund so you can quit smearing me in public about how I somehow
screwed you out of your money.

We do not bullshit around like every other company we ourselves had
before starting our own hosting company to get away from that.

PZ_Web_Hosting wrote:
> On Apr 3, 3:39 pm, Blinky the Shark <no.s...@box.invalid> wrote:
>
(stuff)
>>--
>>Blinky RLU 297263
>>Killing all posts from Google Groups
>>The Usenet Improvement Project:http://blinkynet.net/comp/uip5.html
>>

> Hmm... wonder why my reply didn't propogate. This seems to be the last
> message, but I'll repeat it even though you killfile google.

Well, sure, *that* makes a lot of sense.

Do you know that there are actual newsservers out there? And genuine
newsreaders?

> So
> head on over to our site, follow the terms of service and get your
> refund so you can quit smearing me in public about how I somehow
> screwed you out of your money.

Who *are* you? Mr. PageZone himself? Are you even truly affiliated with
PZ? How do we know? What is your name? Where is your signature?

If you actually know who Blinky is, and have a bona fide business
relationship with him, then CONTACT HIM IN PRIVATE. Don't whine about
his public complaints, be they justified or not, in public. Deal with
it. If, indeed, you actually *are* anybody.

If you're going to try to do business in a newsgroup, I suggest you step
up out of GoogleGroups to do it from. Your words get all garbled from
down there.

> We do not bullshit around like every other company we ourselves had
> before starting our own hosting company to get away from that.

I'm trying to get away from it myself...

--
John

PZ_Web_Hosting <EMAIL REMOVED> wrote in message:
EMAIL REMOVED om,

> Hmm... wonder why my reply didn't propogate. This seems to be the last
> message, but I'll repeat it even though you killfile google.
>
> You might have THOUGHT an email to us would cancel an account but it
> won't. And an email with nothing in it which says your domain or
> username especially won't get an account canceled. Some hosts might do
> it that way, but we don't. Read the terms of service page
> http://www.page-zone.com/tos.html in the section marked canceling an
> account. Did you follow the terms of service? If the answer is no,
> don't run around libeling us in public for your own mistakes. We
> always admit to our mistakes, and have made some. And have admitted to
> them most times to the detriment of our customer base, but are in this
> for the enjoyment FIRST and LAST, and before this were into web design
> for the enjoyment, until it bacame no fun. And all of the server
> upgrades and moving were for the betterment of our customers. It would
> have been alot easier to do what some hosts do and sell them off, and
> while its too bad you had some coding problem which caused you to
> cancel, and that coding problem followed the site to your new "great"
> host ( I checked and the site was dog slow after it was resolving to a
> new IP, the night you were bitching about it in our forum blaming our
> server) and you don't know how to read a terms of service and follow
> the ONE STEP hoop we make you jump through, it isn't a reason to run
> around blaming us for it all. We are to blame for the shit *** server
> you WAS on in Atlanta and our mistake was not starting out with
> company owned servers to begin with, But at the time never thought it
> would grow from one reseller account at McHost.com to 25 servers in
> two years. The new servers run great 99.9% of the time. They are still
> mechanical devices and have problems on rare occasions but absolutely
> nothing like the old ones, and hosting sites is once again fun. So
> head on over to our site, follow the terms of service and get your
> refund so you can quit smearing me in public about how I somehow
> screwed you out of your money.
>
> We do not bullshit around like every other company we ourselves had
> before starting our own hosting company to get away from that.

Jim?
Is that you?

Dude, this is not the way to deal with someone griping about your
service in a public forum. Anything you say just makes it worse for you.


--
Red

PZ_Web_Hosting <EMAIL REMOVED> wrote in message:
EMAIL REMOVED om,

> Hmm... wonder why my reply didn't propogate. This seems to be the last
> message, but I'll repeat it even though you killfile google.
>
> You might have THOUGHT an email to us would cancel an account but it
> won't. And an email with nothing in it which says your domain or
> username especially won't get an account canceled. Some hosts might do
> it that way, but we don't. Read the terms of service page
> http://www.page-zone.com/tos.html in the section marked canceling an
> account. Did you follow the terms of service? If the answer is no,
> don't run around libeling us in public for your own mistakes. We
> always admit to our mistakes, and have made some. And have admitted to
> them most times to the detriment of our customer base, but are in this
> for the enjoyment FIRST and LAST, and before this were into web design
> for the enjoyment, until it bacame no fun. And all of the server
> upgrades and moving were for the betterment of our customers. It would
> have been alot easier to do what some hosts do and sell them off, and
> while its too bad you had some coding problem which caused you to
> cancel, and that coding problem followed the site to your new "great"
> host ( I checked and the site was dog slow after it was resolving to a
> new IP, the night you were bitching about it in our forum blaming our
> server) and you don't know how to read a terms of service and follow
> the ONE STEP hoop we make you jump through, it isn't a reason to run
> around blaming us for it all. We are to blame for the shit *** server
> you WAS on in Atlanta and our mistake was not starting out with
> company owned servers to begin with, But at the time never thought it
> would grow from one reseller account at McHost.com to 25 servers in
> two years. The new servers run great 99.9% of the time. They are still
> mechanical devices and have problems on rare occasions but absolutely
> nothing like the old ones, and hosting sites is once again fun. So
> head on over to our site, follow the terms of service and get your
> refund so you can quit smearing me in public about how I somehow
> screwed you out of your money.
>
> We do not bullshit around like every other company we ourselves had
> before starting our own hosting company to get away from that.

Jim?
Is that you?

Dude, this is not the way to deal with someone griping about your
service in a public forum. Anything you say just makes it worse for you.


--
Red

Red E. Kilowatt <EMAIL REMOVED> wrote in message:
46169c71$0$5726$EMAIL REMOVED,

> PZ_Web_Hosting <EMAIL REMOVED> wrote in message:
> EMAIL REMOVED om,
>
>> Hmm... wonder why my reply didn't propogate. This seems to be the
>> last message, but I'll repeat it even though you killfile google.
>>
>> You might have THOUGHT an email to us would cancel an account but it
>> won't. And an email with nothing in it which says your domain or
>> username especially won't get an account canceled. Some hosts might
>> do it that way, but we don't. Read the terms of service page
>> http://www.page-zone.com/tos.html in the section marked canceling an
>> account. Did you follow the terms of service? If the answer is no,
>> don't run around libeling us in public for your own mistakes. We
>> always admit to our mistakes, and have made some. And have admitted
>> to them most times to the detriment of our customer base, but are in
>> this for the enjoyment FIRST and LAST, and before this were into web
>> design for the enjoyment, until it bacame no fun. And all of the
>> server upgrades and moving were for the betterment of our customers.
>> It would have been alot easier to do what some hosts do and sell
>> them off, and while its too bad you had some coding problem which
>> caused you to cancel, and that coding problem followed the site to
>> your new "great" host ( I checked and the site was dog slow after it
>> was resolving to a new IP, the night you were bitching about it in
>> our forum blaming our server) and you don't know how to read a terms
>> of service and follow the ONE STEP hoop we make you jump through, it
>> isn't a reason to run around blaming us for it all. We are to blame
>> for the shit *** server you WAS on in Atlanta and our mistake was
>> not starting out with company owned servers to begin with, But at
>> the time never thought it would grow from one reseller account at
>> McHost.com to 25 servers in two years. The new servers run great
>> 99.9% of the time. They are still mechanical devices and have
>> problems on rare occasions but absolutely nothing like the old ones,
>> and hosting sites is once again fun. So head on over to our site,
>> follow the terms of service and get your refund so you can quit
>> smearing me in public about how I somehow screwed you out of your
>> money. We do not bullshit around like every other company we
>> ourselves had
>> before starting our own hosting company to get away from that.
>
> Jim?
> Is that you?
>
> Dude, this is not the way to deal with someone griping about your
> service in a public forum. Anything you say just makes it worse for
> you.

Excuse the unintentional double post.

--
Red

On Apr 6, 3:58 pm, "Red E. Kilowatt" <redkilowattREM...@aww-faq.org>
wrote:
> Red E. Kilowatt <redkilowattREM...@aww-faq.org> wrote in message:
> 46169c71$0$5726$4c368...@roadrunner.com,
>
>
>
>
>
> > PZ_Web_Hosting <m...@page-zone.com> wrote in message:
> > 1175825368.822842.238...@w1g2000hsg.googlegroups.c om,
>
> >> Hmm... wonder why my reply didn't propogate. This seems to be the
> >> last message, but I'll repeat it even though you killfile google.
>
> >> You might have THOUGHT an email to us would cancel an account but it
> >> won't. And an email with nothing in it which says your domain or
> >> username especially won't get an account canceled. Some hosts might
> >> do it that way, but we don't. Read the terms of service page
> >>http://www.page-zone.com/tos.htmlin the section marked canceling an
> >> account. Did you follow the terms of service? If the answer is no,
> >> don't run around libeling us in public for your own mistakes. We
> >> always admit to our mistakes, and have made some. And have admitted
> >> to them most times to the detriment of our customer base, but are in
> >> this for the enjoyment FIRST and LAST, and before this were into web
> >> design for the enjoyment, until it bacame no fun. And all of the
> >> server upgrades and moving were for the betterment of our customers.
> >> It would have been alot easier to do what some hosts do and sell
> >> them off, and while its too bad you had some coding problem which
> >> caused you to cancel, and that coding problem followed the site to
> >> your new "great" host ( I checked and the site was dog slow after it
> >> was resolving to a new IP, the night you were bitching about it in
> >> our forum blaming our server) and you don't know how to read a terms
> >> of service and follow the ONE STEP hoop we make you jump through, it
> >> isn't a reason to run around blaming us for it all. We are to blame
> >> for the shit *** server you WAS on in Atlanta and our mistake was
> >> not starting out with company owned servers to begin with, But at
> >> the time never thought it would grow from one reseller account at
> >> McHost.com to 25 servers in two years. The new servers run great
> >> 99.9% of the time. They are still mechanical devices and have
> >> problems on rare occasions but absolutely nothing like the old ones,
> >> and hosting sites is once again fun. So head on over to our site,
> >> follow the terms of service and get your refund so you can quit
> >> smearing me in public about how I somehow screwed you out of your
> >> money. We do not bullshit around like every other company we
> >> ourselves had
> >> before starting our own hosting company to get away from that.
>
> > Jim?
> > Is that you?
>
> > Dude, this is not the way to deal with someone griping about your
> > service in a public forum. Anything you say just makes it worse for
> > you.
>
> Excuse the unintentional double post.
>
> --
> Red- Hide quoted text -
>
> - Show quoted text -

Maybe not. And it sure isn't the way to deal with it if I were looking
for new business trolling through public forums. But I'm not. Business
is plenty good. Anyway, I was told he finally put in a cancelation the
right way and I'm sure doing that set in motion what would have
happened had he done it right the first time instead of some way he
made up on his own. So everything is fine now, balance has been
restored to the universe. Political correctness? WTF is that anyway?